Booking Terms & Conditions

STARCASTERS LIMITED Private Study Room Rental

Effective Immediately Upon Website Publication

1. General Booking Overview

These terms apply to every private study room reservation made via our website. All customers completing a booking confirm they have fully read, understood and agreed to all rules laid out on this page before submitting payment. Our service only provides private study room space rental; we do not offer tutoring, teaching or any form of educational support service.

All rental products fall under two fixed groups: Solo Private Study Rental for single-person use, and Small Group Collaborative Rental for parties of 2 to 3 guests. Each product lists clear usable time windows, included room facilities and maximum user limits before checkout.

2. Step-by-Step Full Booking Process

3. Venue Opening & Fixed Usage Time Windows

The study venue operates daily between 9:00 AM and 9:00 PM. Separate fixed session blocks apply to different rental packages:

• Full-day 8-hour solo room rental: Exclusive access only between 9:00 AM – 5:00 PM
• All hourly 1 or 2-hour room bookings: Any continuous time segment within the full daily opening window

Customers cannot extend their booked room session on location without submitting a new separate booking and completing full payment for extra hours before their original slot ends. No late extensions are offered after arrival.

4. On-Site Room Usage Rules

Approved Activities Allowed Inside Study Rooms

• Silent reading, exam revision and long-form writing work
• Laptop remote office work and online self-learning sessions
• Quiet personal paperwork and document sorting
• Low-volume collaborative discussion for small group rental rooms only

Strictly Forbidden On-Site Activities

• Large social gatherings, birthday parties and commercial sales or promotional events
• Any form of paid tutoring, teaching and formal educational training
• Loud talking, music playback and noise that disturbs other on-site guests
• Unapproved filming, photography and live streaming inside the venue without advance written notice to staff
• Cooking, heating food, or operating portable heating and cooking devices of any kind
• Smoking, vaping and consumption of strong odour food or drinks inside all room areas

5. Payment & Order Validation Rules

Full payment must be submitted at the point of placing your room reservation order. Reservations will not be locked or confirmed until all required payment steps finish successfully.

Our platform works with secure external transaction processing providers. We do not save full payment card details on our website servers; only anonymised reference numbers are logged for booking matching purposes.

Any incomplete or abandoned unpaid booking drafts get permanently deleted after 30 calendar days with no further action required from our team.

6. Cancellation & Unused Room Session Refund Rules

Customers may send a cancellation request via our official email hello@starcasters.uk ahead of their booked room session start time. All requests need to state your full booking name and reserved date for processing.

• Cancellations sent 7 or more full calendar days before your room session start time: 100% monetary refund will be processed to your original payment method.
• Cancellations submitted between 1 and 6 calendar days before your room session start time: 60% monetary refund will be processed to your original payment method.
• Cancellations sent less than 24 hours before your booked room session start time: No refund will be issued under any circumstances.
• No refunds will be offered for customers who leave their assigned room early or fail to attend their booked room session with no advance notice sent to our team.

7. Guest Health & Allergen Notice

Every study room across the venue gets cleaned with standard neutral detergent products after each booking slot. If any guest has severe allergies to dust, cleaning chemicals or artificial fragrances, you must notify our team by email before completing your room booking so we can arrange dedicated pre-session deep cleaning.

We do not store food, nuts or strong-scented items inside the venue, but we cannot guarantee a fully allergen-free environment for all visitors.

8. Policy Adjustment Terms

We may update these booking terms to match changes to our venue operation or national service regulations. All updated text will publish directly to this page and take effect immediately once live on the site. Visitors should check these rules regularly before placing new room reservations.